Return Policy
At ToolGuy.ie, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.
✅ Eligible Returns
Most new, unused, and unopened items must be reported to Toolguy within 3 days of receiving product and returned within 14 days of delivery for a refund or exchange.
Items must be returned in their original packaging, with all manufacturer labels, accessories, manuals, and components included.
Goods must be in a re-saleable condition.
🚫 Non-Returnable Items
We do not accept returns on:
Used, assembled, or damaged tools (unless faulty on arrival)
Items marked “Final Sale”, “Clearance”, or “Non-Returnable”
Gift vouchers or downloadable/digital products
Custom-made or special-order items
Please do not tape or attach labels directly to retail packaging.
For clothing or workwear, where applicable, original hygiene strips and tags must remain intact.
We reserve the right to refuse a return where goods are not returned in accordance with this policy. In such cases, we may request that you cover the cost of returning the item back to you.
This returns policy does not affect your statutory consumer rights.
🔄 Exchanges
We will replace items if they are:
To request an exchange:
Contact us within 7 days of receiving the product
Complete the Returns Form in full, clearly stating the size, colour, or item required (if applicable)
Items must be unused and returned in original packaging with manufacturer labels attached
Orders you want to return must be reported to Toolguy within 3 days of receiving product and must be returned to our warehouse within 14 days of receipt for a refund. Goods must be returned in original packaging and in good condition.
📦 Return Conditions
Items must be unused and returned in the same condition as received
Proof of purchase (order number or receipt) is required
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part
Delivery times back to us may vary depending on the service used, but typically take up to 7 working days
Once received, all returns are inspected before being processed.
💸 Refunds
Refunds are usually processed on the day the return is received and inspected
Please allow 7–10 business days for the refund to appear in your account (in some cases, this may take longer depending on your payment provider)
Refunds are issued to the original payment method used at checkout
Original delivery charges are non-refundable
❌ Incorrect or Faulty Items
If you receive an incorrect or faulty item, please contact us immediately at:
📧 sales@toolguy.ie
⏰ Mon–Fri, 08:30–17:30 (excluding public & bank holidays)
Email is the quickest way to reach us.