Welcome to ToolGuy. This website is operated by ToolGuy Retail Limited. To ensure a secure and seamless shopping experience for our customers, we adhere to the billing terms and conditions outlined below.
1. Accepted Payment Methods
For your convenience, we accept the following secure payment methods at checkout:
- Visa (Credit and Debit Cards)
- Mastercard (Credit and Debit Cards)
- American Express
- Discover
2. Payment Security and Protection
Your financial security is our top priority. Our website utilizes SSL (Secure Socket Layer) technology to encrypt your payment data. All transactions are processed through PCI-compliant payment gateways managed via ER. We do not store your card details on our servers, nor are they accessible to any third parties.
3. Pricing, Currency, and Transparency
- Currency: All prices on our website are listed in Euro (€).
- Total Price: The final amount displayed at checkout includes the product price, shipping charges, and applicable VAT.
- No Hidden Fees: We do not charge hidden handling fees. You only pay the amount explicitly shown at the final checkout stage.
4. When Your Payment is Charged
Your card will be charged at the moment you confirm your order. Once the transaction is successfully authorized, your order will enter our system for immediate processing.
5. Sales Tax (VAT)
In compliance with Irish law, all product prices include the necessary Value Added Tax (VAT).
- Customers do not need to calculate or pay additional taxes upon checkout.
6. Payment Declines and Errors
If your payment is declined, please verify the following:
- Correct card details (number, expiry date, and CVV).
- Sufficient funds available in your account.
- Your bank's authorization for international or online transactions.
- If the issue persists, please contact your card-issuing bank for further assistance.
7. Refunds and Payment Reversals
Once a refund is approved, it will be issued back to your original payment method. Please allow 10 business days for the credit to appear in your bank account, depending on your provider’s processing times.
8. Chargebacks and Disputes
We believe in resolving issues directly with our customers. If you have a payment dispute, we kindly ask that you contact our support team before initiating a chargeback request with your bank. We are committed to finding a swift and fair resolution.
9. Order Cancellations
Orders can only be canceled before they are dispatched. If a cancellation is confirmed before shipping, you will receive a full refund. If the order has already shipped, our standard return policy will apply.
10. Fraud Prevention
To protect our customers, ToolGuy Retail Limited strictly follows Irish legal regulations. We verify the validity of every transaction and reserve the right to cancel any order that appears suspicious or fraudulent.
11. Privacy and Data Handling
Your payment privacy is guaranteed. As we do not store card details on our own servers, your information is handled according to the strict standards outlined in our Privacy Policy.