Welcome to the Toolguy Support Center. Below you will find comprehensive answers to the most common questions regarding our professional tools, shipping procedures, and customer policies.
1. Orders and Purchasing
- How do I place an order? Simply browse our website, add your desired tools to the cart, and proceed to our secure checkout page.
- Can I modify my order after it is placed? You have a 24-hour window to request changes to your order before it enters our dispatch phase.
- How do I know my order was successful? You will receive an automated order confirmation email immediately after your payment is processed.
- What is the order cut-off time? Our daily cut-off is 2:30 PM (GMT+01:00); orders placed after this time will be processed the following business day.
2. Shipping and Delivery
- Where do you ship? We provide nationwide delivery exclusively within Ireland.
- What are the shipping costs?
- Free Delivery: On all orders over €100 (excluding VAT).
- Standard Delivery: €10 for orders under €100 (excluding VAT).
- Pallet Delivery: €50 for items over 30 kg or oversized goods.
- How long does delivery take? Processing takes 1–2 business days, and transit takes an additional 1–2 business days (Monday–Friday).
- Where is my order shipped from? All orders are dispatched from our warehouse in Kilkenny, Ireland.
3. Returns, Refunds, and Exchanges
- What is your return window? We offer a 30-day return period from the date of delivery.
- Is there a restocking fee? No, Toolguy does not charge any restocking fees for eligible returns.
- How long does a refund take? Once approved, refunds are processed within 10 business days (Monday–Friday).
- What if my tool is damaged? Please report any damaged or defective items within 48 hours of receipt for a priority replacement or refund.
4. Products and Sizing
- Are your tools suitable for professional use? Yes, we specialize in high-quality, industrial-grade equipment designed for professionals.
- Do products come with a warranty? Most tools include a manufacturer's warranty; please check the specific product description for details.
- How can I find technical specifications? Detailed specs, including dimensions and power ratings, are listed on each individual product page.
5. Payments and Security
- What payment methods do you accept? We accept Visa, Mastercard, American Express, and Discover.
- Is my payment information safe? We use SSL (Secure Sockets Layer) encryption to ensure all transaction data is fully protected.
- Are taxes included in the price? Yes, all prices on www.toolguy.ie are inclusive of Irish VAT.
6. Account and Profile
- Do I need an account to buy? No, you can check out as a guest, though creating an account allows you to track orders more easily.
- How do I reset my password? Click the "Forgot Password" link on the login page to receive a secure reset link via email.
- Can I view my order history? Yes, logged-in users can view all past purchases and invoices in their account dashboard.
7. Privacy and Data
- How is my personal data used? We use your data strictly for order fulfillment, customer support, and legal compliance.
- Do you sell my information? Absolutely not; we never sell or rent customer data to third-party marketers.
- Where can I read your full policy? Please visit our Privacy Policy page for an in-depth explanation of our data practices.